Services

Four services. One dedicated Nairobi team.

Pick a service line, or combine them into a blended team that owns an entire function. Everyone you work with is a QaziniTech employee, vetted, trained, and here for the long haul.

Virtual assistants

Executive, sales, marketing, and ops VAs, full-time, dedicated, and trained on your stack.

Engagement

From $8/hr · Dedicated · 40 hrs/week

Talk to us about virtual assistants

What's in scope

  • Inbox, calendar, travel and expense management
  • CRM hygiene, prospecting, meeting prep
  • Content scheduling and light design
  • Reporting and KPI dashboards

Sample roles

  • Executive assistant
  • Sales development VA
  • Marketing VA
  • Operations VA

Tools we work in

Google WorkspaceNotionHubSpotSlackAirtableZapier

Software engineering pods

Pods of 3–8 engineers who plug into your sprint cadence and ship features, not tickets.

Engagement

From $28/hr · Pod-based · Dedicated tech lead

Talk to us about software engineering pods

What's in scope

  • Full-stack product engineering (React, Next, Node, Python)
  • Mobile (React Native, Flutter)
  • Data engineering and analytics (SQL, dbt, Airflow)
  • QA automation and DevOps

Sample roles

  • Full-stack engineer
  • Mobile engineer
  • Data engineer
  • QA engineer
  • Tech lead

Tools we work in

ReactTypeScriptNodePythonPostgresAWSGCPDocker

Customer experience

24/7 English-first support across chat, email, voice and social, CSAT-driven, not ticket-driven.

Engagement

From $9/hr · Seat-based · 24/7 coverage available

Talk to us about customer experience

What's in scope

  • Tier 1 & 2 support
  • Live chat and in-app messaging
  • Voice / phone (inbound & outbound)
  • Content and community moderation

Sample roles

  • CX agent
  • CX team lead
  • QA analyst
  • WFM analyst

Tools we work in

ZendeskIntercomFreshdeskFrontTwilioSalesforce Service Cloud

Back office & data

The unglamorous work that keeps the business running, bookkeeping, ops, research, and AI data.

Engagement

From $7/hr · Dedicated or shared · SLA-backed

Talk to us about back office & data

What's in scope

  • Bookkeeping and accounts payable/receivable
  • Order fulfilment and RevOps
  • Market and competitive research
  • AI training data: labeling, annotation, RLHF

Sample roles

  • Bookkeeper
  • Ops analyst
  • Research analyst
  • Data labeler
  • Data QA

Tools we work in

XeroQuickBooksNetSuiteShopifyLabel StudioScale, Snorkel